Order Support

Service Announcement (July 9th): Fulfillment center remains more than 10 business behind. Most orders look fine and to help us better process backlog we kindly ask that hold off from asking status of order so we can focus on processing your packages. You will receive a tracking id when the order is ready to be shipped. Also note, we do not split orders if you ordered out-of-stock or pre-orders. Allow additional time for shipping. 

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, etc. If you need further assistance please fill out the support form below:

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

  • Fletch (Blu-Ray)- Stock Expected Week of Mon, July 29th
  • It! The Terror from Beyond Space (Blu-Ray)
  • Mountains May Depart (Blu-Ray)
  • To Hell and Back (Blu-Ray)
  • The Last Man on Earth (Blu-Ray)
  • Thursday (Blu-Ray)
  • Buried Alive (Blu-Ray)
  • Maigret: The Complete Series (DVD)

To immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.