Order Support

To immediately cancel or check status of order use this form https://kinolorber.com/contact/order-tracking.

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, etc. If you need further assistance please fill out the support form below:

More Service Announcements:

PAYPAL: We have noticed a problem with Paypal that has been reported to their service for remedy. We have temporarily turned off Pay in Four service until they can provide solution. If your order was declined by Paypal, kindly re-enter order using general credit card and paypal options. We apologize for this inconvenience.

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

  • Philo Vance Collection (Blu-Ray)
  • Leviathan (Blu-Ray)
  • Up the Creek (Blu-Ray)
  • Half Baked (Blu-Ray)
  • Steamboat Bill Jr. and College (Blu-Ray)