Order Support

Service Announcement: We have been informed that several orders have been delivered without the inclusion of Monster Squad 4K. Please accept our sincerest apologies for any inconvenience this may have caused. We are actively collaborating with our Fulfillment Center to resolve this issue in a timely manner.

Service Announcement: We are extremely busy with current promotion. For best help do not call, use form kinolorber.com/order-support. Provide full details and email used to place order. Deliveries are delayed, we ask that you kindly refrain from asking shipping questions until at least 6 Business days after approval.

To immediately cancel or check status of order use this form https://kinolorber.com/contact/order-tracking.

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, etc. If you need further assistance please fill out the support form below:

More Service Announcements:

PAYPAL: We have noticed a problem with Paypal that has been reported to their service for remedy. We have temporarily turned off Pay in Four service until they can provide solution. If your order was declined by Paypal, kindly re-enter order using general credit card and paypal options. We apologize for this inconvenience.

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

  • 12 Angry Men (4KUHD)
  • Tropic Thunder (4KUHD)
  • Film Noir: The Dark Side Of Cinema II (Blu-Ray)
  • Film Noir: The Dark Side of Cinema XVII (Blu-Ray)
  • Leviathan (Special Edition) (Blu-Ray)
  • Charley Varrick (Blu-Ray)
  • Babylon Berlin Seasons 1&2 (Blu-Ray)
  • Blue Collar (Blu-Ray)