Order Support

Service Announcement: Due to the ongoing storms, outgoing shipment may be delayed. Incoming stock replenishments have also been delayed. Thanks for your support and patience as process orders.

(September 30th) Fulfillment center is more than 3 business days behind. Most orders look fine and to help us better process backlog we kindly ask that hold off from asking status of order so we can focus on processing your packages. You will receive a tracking id when the order is ready to be shipped.

For commonly asked questions regarding orders, please refer to our FAQ page at https://kinolorber.com/faqs that includes polcies on return, damage, foreign orders, slipcovers/ O-card questions etc. If you need further assistance please fill out the support form below:

We do not split orders if your item is OUT-OF-STOCK or a PRE-ORDER. We will ship order when all items are in stock and available.

KNOWN DELAYS (Currently On Order or recently arrived):

  • 3 Days of the Condor (Blu-ray)
  • Angel (Blu-ray)
  • Blown Away  (Blu-ray)
  • The Boogens  (Blu-ray)
  • The Carpetbaggers  (Blu-ray)
  • Deluge (Blu-ray)
  • A Fistful of Dollars (4KUHD)
  • The General and Three Ages (Blu-ray)
  • The Good, the Bad and the Ugly  (4K UHD)
  • House of the Long Shadows  (Blu-ray)
  • If I Were King (Blu-ray)
  • In Bruges (4KUHD)
  • Killdozer (Blu-ray)
  • The Last Remake of Beau Geste  (Blu-ray)
  • Mad Dog and Glory  (Blu-ray)
  • A Man Called Adam (Blu-ray)
  • Marathon Man (4KUHD)
  • Mirage  (Blu-ray)
  • The Monster Squad  (Blu-ray)
  • Nightmare City (Blu-ray)
  • No Way Out  (Blu-ray)
  • The Package  (Blu-ray)
  • The Perfect Weapon  (Blu-ray)
  • The Phantom Of The Opera (Blu-ray)
  • Planet of the Vampires  (Blu-ray)
  • Pretty Baby  (Blu-ray)
  • Run Silent, Run Deep  (Blu-ray)
  • Running Scared  (Blu-ray)
  • S.O.S. Titanic  (Blu-ray)
  • Spaceballs  (Blu-ray)
  • The Taking of Pelham One Two Three (4KUHD)
  • The Usual Suspects (4KUHD)
  • Variete (Blu-ray)
  • The Web (Blu-ray)

To immediately cancel, check status, or reauthorize an order, please use this form- https://kinolorber.com/contact/order-tracking.